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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rickey Henderson II

June 1, 2025

5  out of  5
rating by Rickey Henderson II
"Rachel was excellent help and answered any questions I had pertaining to life insurance and auto insurance great help. Thanks"
We responded:
"Rickey- thank you so much for the 5 star review! Also for seeing Rachels value, we are so grateful for her and her knowledge to our office! "
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Hi Hi

May 31, 2025

5  out of  5
rating by Hi Hi
"Kristen and Rachel have always taken care of our family with our insurance needs. Great service!"
We responded:
"Thank you so much for the 5 star review! "
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Bullet Proof

May 31, 2025

5  out of  5
rating by Bullet Proof
"Great service, they always make me feel supported."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Samantha Penn

May 31, 2025

5  out of  5
rating by Samantha Penn
"Rachel and Kristen always help me with anything I need. I highly recommend their agency. They have showed me the value of life insurance and now I'm confident that my family is protected."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Regina Bishop

April 30, 2025

5  out of  5
rating by Regina Bishop
"Best insurance company I’ve ever worked with! The agents are so pleasant and helpful. I recommend them to all of my friends and family."
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Michelle Kidd

April 30, 2025

5  out of  5
rating by Michelle Kidd
"Kristen and Rachel is very prompt with getting back to me with questions I may have and is very knowledgable I would recommend this agency and these girls for your needs! Thank you"
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Ken Bell

April 30, 2025

5  out of  5
rating by Ken Bell
"I'm so very proud to be a customer of State farm for many years, my agent Kristen Jackson team Jackson and her team of representatives do. And have done a outstanding job with myself and family, they are very professional caring and compassionate and provides great service for the State farm Agency family, I thank you and may God continue to bless us All. from Ken and Sandy Bell, Cincinnati ohio, God bless."
We responded:
"Ken, what a great review! Thank you so very much for this- it means so much to value you! "
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Constance Harris

April 11, 2025

5  out of  5
rating by Constance Harris
"Kristen and her staff are the BEST!! They’re always there when you need them. They’re knowledgeable, kind and always professional. Kristen should be the face and the standard of State Farm. If you’re looking for an insurance agent who truly cares call Kristen."
We responded:
"That truly means so much to me that you have such kind words about our Agency, Constance! Thank you for your business & for the 5 star review also! "
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Keenya Watson

April 3, 2025

5  out of  5
rating by Keenya Watson
"Kristen has been my agent for almost a decade. Although, insurance is not something that normally brings us enjoyment, it was a lifesaver when I had a flood and amassed 10’s of thousands in property damage. Kristen was there every step of the way, going above the call of duty. She and her team made a very tragic situation palatable. I received timely updates, she brought things to my attention that I would have overlooked, and she remained patient when my world was falling apart. I can not thank her enough. Having the right agent really makes a difference and she has earned my business for life!"
We responded:
"We are here for you in the good times and the rough ones, Keenya! We are thankful for your business and support! Thank you for the 5 star review!"
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Armond

April 2, 2025

5  out of  5
rating by Armond
"Over the years I have the honor and privilege of working with different in the insurance industry, when I started to drive since I was 18 years old, there is no one more better suited to handle of your current and future insurance needs, than Kristen R Jackson! She has more tme to assist me with my personal insurance needs with all of my past automotive needs and ensuring that I have the best insurance rates for my cars. Over the years I have grown to have my own business in the local community, and she has handled all of my questions and concerns about making sure that I have received the insurance rates in for my business. I implore you to come to her for any and all of your insurance needs for your lifetime, automotive and small."
We responded:
"Thank you so much, Armond, for these kind words! We value your business!"
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R.J Yonce

April 2, 2025

5  out of  5
rating by R.J Yonce
"I’ve been with Kristen Jackson’s State Farm agency ever since I got my license and first car. She’s taking care of me since day one. Eleven years later I am still very happy to support her and her team. I also have house insurance through her. Absolutely amazing, very knowledgeable, and will always help you find ways to save. I will recommend Kristen a million times over!"
We responded:
"RJ, we value your loyalty with our agency! We appreciate your business and for leaving us a 5 star review! Thank you for the kind words! "
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Christy G

March 31, 2025

5  out of  5
rating by Christy G
"I have been with State Farm for nearly a decade and have had the best customer service through the years. Kristen Jackson and Rachel Phillips are excellent agents who are always there to answer my questions. They are very knowledgeable and professional. Thank you for always providing fantastic customer service!"
We responded:
"Thank you Christy for the kind words and 5 star review! We appreciate your business! "
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Ahmed Ismail

March 20, 2025

5  out of  5
rating by Ahmed Ismail
"I have been with Kristen Jackson for over 10 years. Never thought about leaving or looking elsewhere because of the quality service her office always provides. Last month I was involved in a car accident and the other person was at fault and their insurance was giving me hard time when my brand new Mercedes was totaled. When I called Kristen she took care of the case right away and got the claim resolved in 2 days."
We responded:
"We are so thankful for long time customers! Thank you for the kind words & review! Have a wonderful day!"
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Damon Mobley

March 9, 2025

5  out of  5
rating by Damon Mobley
"Always provides EXCELLENT customer service and vey knowledgeable , always there ready to help with any needs or questions i may have 👍🏾"
We responded:
"Damon; we are thankful for you as a customer & are happy to help when needed! Thank you for your 5 star review!"
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Linda Thompson

March 1, 2025

5  out of  5
rating by Linda Thompson
"Excellent service!! Been with her from day one. Her staff are very professional & knowledgeable. Would recommend her to anyone. You'll be in excellent hands they go above & beyond to give you excellent service"
We responded:
"Linda- we are thankful for you as a, from the start, customer & are happy to help when needed! Thank you for your 5 star review!"
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Steva Shaw

February 28, 2025

5  out of  5
rating by Steva Shaw
"Thank you!!"
We responded:
"Thank you for your 5 star review Steva! "
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Edward Douglas

February 28, 2025

5  out of  5
rating by Edward Douglas
"Great customer service and a smooth claims process. Highly recommend for peace of mind."
We responded:
"We strive for peace of mind, Edward! We are thankful for you as a customer & are happy to help when needed! Thank you for your 5 star review!"
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Toshua Willingham

February 28, 2025

5  out of  5
rating by Toshua Willingham
"Exceptional Service!!! My family and I been with Kristen Jackson for years, and more years to come. Thanks for everything you do."
We responded:
"Toshua; my team is always trying to provide exceptional service- glad you see that also! Thank you for your 5 star review!"
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Dominique Miles

February 22, 2025

5  out of  5
rating by Dominique Miles
"Your team always goes the extra mile!"
We responded:
"Dominique; we are thankful for you as a customer & are happy to help when needed! Thank you for your 5 star review!"
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Graham Reid

February 21, 2025

5  out of  5
rating by Graham Reid
"Always very responsive and helpful."
We responded:
"Thank you, for the kind words, Graham! & also for your 5 star review!"
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D Jester

February 1, 2025

5  out of  5
rating by D Jester
"Excellent agents! They care deeply about their clients."
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Amber Douglas-Jester

January 31, 2025

5  out of  5
rating by Amber Douglas-Jester
"Kristen Jackson - State Farm Insurance Agency has been our family’s go-to for insurance from the very beginning! Their team is honest, transparent, and always works hard to get us the best rates possible. I recommend them to everyone I know who’s looking to switch. Plus, the people who work there are truly great—friendly, knowledgeable, and always ready to help. Highly recommend!"
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Mark Jester

January 31, 2025

5  out of  5
rating by Mark Jester
"Great Service!"
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Marcus & Misty Antoni

January 31, 2025

5  out of  5
rating by Marcus & Misty Antoni
"State Farm is the best insurance company! I have been using their services for years. Kristen and Rachel offer excellent customer service and makes sure all your insurance needs are met. Thank you Kristen and Rachel for always going over & beyond!"
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Veronica Henderson

March 20, 2024

5  out of  5
rating by Veronica Henderson
"I wanted to take a moment to express my sincere gratitude for the exceptional service provided to my family by our State Farm agents Kristen and Rachel. Our family has been with State Farm for the past 4 years and during this time we have experienced nothing less that excellent service. During my recently purchase of additional life insurance, Rachel was very knowledgeable and patient answering all of my questions with clarity allowing me to make the best decision for our family. It is clear that Kristen and Rachel take pride in their work and value their customers. They are dedicated to providing excellent service, and I would highly recommend them to my friends and family. It is great to know that there are still individuals who will treat you like a friend or family member rather than a number."