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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shariel Hemingway

May 28, 2026

5  out of  5
rating by Shariel Hemingway
"I have been with this particular agent and her team for a few years now and all I can say is amazing. Provided top tier customer service, professionalism is unmatched, always sense of urgency when handling my needs, and creates a personable relationship that makes you feel right at home"
We responded:
"Thank you so much for your kind words. I appreciate the confidence you and your family have placed in our agency over the years!! We are so happy to have you as apart of our State Farm Family!!"
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qxextr

May 28, 2026

5  out of  5
rating by qxextr
"rachel helped me get plan very helpful"
We responded:
"Thank you so much for the 5 stars!!! I’m so glad she was able to help you! "
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bo hog

May 19, 2026

5  out of  5
rating by bo hog
"Love Kristan and Racheal, both go above and beyond to make sure I’m protected and get me through claims when need. Long time customer and don’t plan on switching, must definitely have better rates"
We responded:
"Thank you so much!! We appreciate the confidence you’ve placed in our agency all of these years. Rachel and I truly value the opportunity to serve your family. "
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Jamila Maddox

April 27, 2026

5  out of  5
rating by Jamila Maddox
"Kristen Jackson and her team are exceptionally expedient. I needed insurance documents updated at lightning speed, and her team took care of me. Thank you, Destiny, Rachel, Lisa, and Kristen. 🙏🏾"
We responded:
"Jamila, thank you so much for your confidence in our team all of these years. You make our days brighter whenever you call! "
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Robin Bradley

April 15, 2026

5  out of  5
rating by Robin Bradley
"Very courteous and professional office . Thanks"
We responded:
"Thank you so much, Robin! We really appreciate having you as a customer."
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Nakyra

April 15, 2026

5  out of  5
rating by Nakyra
"Great customer!"
We responded:
"Thank you, Nakyra!!"
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mike king

April 13, 2026

5  out of  5
rating by mike king
"Nothing but great things to say about my agent and staff !! Any issues I have are always quickly addressed and resolved!! Highly recommend!!"
We responded:
"Thank you, Mike! We appreciate you so much!"
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Leah Stevens

March 31, 2026

5  out of  5
rating by Leah Stevens
"I love working with Rachel and Kristen. They always reach out and check in to make sure I have what I need and what I qualify for to get a better deal."
We responded:
"Thank you, Leah! We love working with you! I’m so glad you chose us years ago!"
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Vanessa andrews

March 31, 2026

5  out of  5
rating by Vanessa andrews
"My mom passed the legacy of being a State Farm client wiith Mrs. Jackson and her incredible team Ms. Rachel & Ms. Lisa to me their personalize touch with Holiday cards and listening skills are Priceless. Thank you for your service!!"
We responded:
"Vanessa, you are so kind! Your mother was amazing and I appreciate her connecting us with you."
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Echoe starr

March 16, 2026

5  out of  5
rating by Echoe starr
"Our agent was so awesome! She got us a lower rate than what the other companies were offering! Contact State Farm if you want the best rate possible."
We responded:
"Hi Echoe!! Thank you so much for the 5 Star Review!!! We are thrilled that we could help you find a better rate than what you were seeing elsewhere. Our Office Manager, Rachel, really enjoyed working with you and I am happy to have you as a part of the Kristen Jackson State Farm Insurance Agency Family!! - Kristen"
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leticia estill

March 12, 2026

5  out of  5
rating by leticia estill
"I love working with Rachel. I’ve been with State Farm for 17 years now since I was 17 and they have always went and above and beyond for me."
We responded:
"Thank you so much Leticia for your acknowledgement of Rachel and our agency. The confidence you’ve placed in us all of these years is truly valued and appreciated. "
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Whitney Gaines

February 25, 2026

5  out of  5
rating by Whitney Gaines
"My family and I have been with Kristen Jackson for years! Her and Rachel have been truly good to us! You’re not just a policy number, they treat you with kindness and respect!"
We responded:
"This made our day! We’ve loved working with your family over the years. ‘Not just a policy number’ is exactly the standard we strive for every day. Thanks for the shout out to both me and Rachel-I’ll be sure to pass along the praise."
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Cincinnati Michelle

February 4, 2026

5  out of  5
rating by Cincinnati Michelle
"If you’re looking for Insurance, this is the place to go! The entire staff is professional, courteous and knowledgeable. Thanks Kristen for making everything easy!"
We responded:
"Thank you so much Michelle. We strive to make everything as easy as possible for our customers especially when they are going through a difficult time. It is my pleasure to be your agent. "
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Tiffany Williams

January 27, 2026

5  out of  5
rating by Tiffany Williams
"Kristen Jackson is a great agent. She goes above and beyond to look for savings for me and my family on car insurance. I appreciate all the work her team (Rachel & Lisa) does for me and my family."
We responded:
"Thank you so much, Tiffany, for your kind words and 5-star review! I'm thrilled to hear Rachel and Lisa have been able to go above and beyond to find savings for you and your family. Your appreciation means a lot to our entire team. We're always here to help with any of your insurance needs!"
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estep9050g

January 27, 2026

5  out of  5
rating by estep9050g
"Top notch Agent that can handle any and all situations with grace"
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WholeBeing Renewal

January 26, 2026

5  out of  5
rating by WholeBeing Renewal
"Every Agent has been so kind and helpful since the first day I switch to State Farm insurances. I got almost a $200 cheaper insurance policy with them after switching from Progressive, and the savings has been so helpful. They make sure I get every discount and coverage that I need for an affordable price and they are very responsive. I usually receive a call back in less than 24 hours. Thank you to all who has helped me."
We responded:
"Thank you for your kind review of State Farm Agent Kristen Jackson’s Team. We appreciate it! Thank you for the amazing review, WholeBeing! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Kristen Bostic

January 21, 2026

5  out of  5
rating by Kristen Bostic
"I returned to State Farm for my auto insurance and it saved me sooo much money compared to everyone else I tried, especially with my homeowners insurance bundled! Thanks Ladies!"
We responded:
"Thank you for the fantastic review, Kristen! We are always here to help with your insurance needs here in Cincinnati . "
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Richard Ruffin

January 21, 2026

5  out of  5
rating by Richard Ruffin
"Rachel, you were a great help, thank you for the great customer service."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Cincinnati to know that you had such a wonderful experience with us here on State Farm Agent Kristen Jackson’s Team. Thank you so much for the 5-stars, Richard! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Kristen Jackson’s Team anytime. "
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Nicole Avant

December 15, 2025

5  out of  5
rating by Nicole Avant
"Highly personable. Extremely helpful. Works hard to ensure I have the best rates. Friendly. Reliable. They answer all types of questions (e.g., if I should put in a claim, referrals for repairs). I would not dream of switching insurance carriers with Ms. Jackson on my side."
We responded:
"Wow Nicole!! We really strive to be the agency you know you can trust to come through for you. Thank you for this powerful review! And I want you to know, you are very much appreciated."
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Mrs Ferg

December 1, 2025

5  out of  5
rating by Mrs Ferg
"Kristen and her staff are the best. They’re there when you need them and even when you don’t. They’re are always lending a helping hand and very explanatory, which helps my mom tremendously. We’ve been loyal customers for over 10 years."
We responded:
"Thank you so much for such positive feedback. We truly appreciate you and your mom. We'll always be here for you."
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Na Na

December 1, 2025

5  out of  5
rating by Na Na
"Each call or visit I make is so heart warming and inviting. The staff is polite and they above and beyond to give you the help you need."
We responded:
"Thank you so much! We really appreciate having you as apart of our agency family. "
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Toshia Childress

December 1, 2025

5  out of  5
rating by Toshia Childress
"Rachel was amazing. The entire staff is always friendly and helpful."
We responded:
"Thank you Toshia for this review. I'll make sure Rachel knows your thoughts. I second them...she really is amazing. Cheers to many more years of serving you as a client."
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Princess Crenshaw

November 21, 2025

5  out of  5
rating by Princess Crenshaw
"Rachel is The GOAT"
We responded:
"We couldn’t agree more! Thank You Princess, you’re pretty Great yourself! 😊"
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Katrina Victoria

November 21, 2025

5  out of  5
rating by Katrina Victoria
"Prompt and easy to talk to."
We responded:
"Thank you so much Katrina. We really try our best. Clients like you make it easy. Call me if you need me! "
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Donnieshort transport llc

November 21, 2025

5  out of  5
rating by Donnieshort transport llc
"I cannot say enough great things about my insurance agent, Kristen Jackson with State Farm. She has been absolutely wonderful to work with. She handles everything quickly and efficiently, and she always takes the time to educate me on what I need to know so I can make the best decisions for my coverage. Her communication is top-tier, her professionalism is unmatched, and she has truly been a lifesaver throughout this entire process. I genuinely appreciate her support and the way she consistently goes above and beyond. Highly recommend — Kristen and her staff are the best!"
We responded:
"You know I'm just a phone call, text or Facebook message away. I appreciate you. Thank you for the kind words."