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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Avant

December 15, 2025

5  out of  5
rating by Nicole Avant
"Highly personable. Extremely helpful. Works hard to ensure I have the best rates. Friendly. Reliable. They answer all types of questions (e.g., if I should put in a claim, referrals for repairs). I would not dream of switching insurance carriers with Ms. Jackson on my side."
We responded:
"Wow Nicole!! We really strive to be the agency you know you can trust to come through for you. Thank you for this powerful review! And I want you to know, you are very much appreciated."
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Mrs Ferg

December 1, 2025

5  out of  5
rating by Mrs Ferg
"Kristen and her staff are the best. They’re there when you need them and even when you don’t. They’re are always lending a helping hand and very explanatory, which helps my mom tremendously. We’ve been loyal customers for over 10 years."
We responded:
"Thank you so much for such positive feedback. We truly appreciate you and your mom. We'll always be here for you."
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Na Na

December 1, 2025

5  out of  5
rating by Na Na
"Each call or visit I make is so heart warming and inviting. The staff is polite and they above and beyond to give you the help you need."
We responded:
"Thank you so much! We really appreciate having you as apart of our agency family. "
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Toshia Childress

December 1, 2025

5  out of  5
rating by Toshia Childress
"Rachel was amazing. The entire staff is always friendly and helpful."
We responded:
"Thank you Toshia for this review. I'll make sure Rachel knows your thoughts. I second them...she really is amazing. Cheers to many more years of serving you as a client."
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Princess Crenshaw

November 21, 2025

5  out of  5
rating by Princess Crenshaw
"Rachel is The GOAT"
We responded:
"We couldn’t agree more! Thank You Princess, you’re pretty Great yourself! 😊"
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Katrina Victoria

November 21, 2025

5  out of  5
rating by Katrina Victoria
"Prompt and easy to talk to."
We responded:
"Thank you so much Katrina. We really try our best. Clients like you make it easy. Call me if you need me! "
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Donnieshort transport llc

November 21, 2025

5  out of  5
rating by Donnieshort transport llc
"I cannot say enough great things about my insurance agent, Kristen Jackson with State Farm. She has been absolutely wonderful to work with. She handles everything quickly and efficiently, and she always takes the time to educate me on what I need to know so I can make the best decisions for my coverage. Her communication is top-tier, her professionalism is unmatched, and she has truly been a lifesaver throughout this entire process. I genuinely appreciate her support and the way she consistently goes above and beyond. Highly recommend — Kristen and her staff are the best!"
We responded:
"You know I'm just a phone call, text or Facebook message away. I appreciate you. Thank you for the kind words."
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Ryan Ashleigh

November 19, 2025

5  out of  5
rating by Ryan Ashleigh
"Kristen Jackson is an ELITE agent who has been serving me and my family of four for going on 6 years now. The other insurance agent, Rachel, is phenomenal and really knows her stuff. The receptionist miss Lisa is warm and greets me kindly everytime I call the office! Love this place :) Would recommend this to everyone if I could!"
We responded:
"Thank you Ms. Ashleigh for your continued trust in our agency. Our team is always happy when you call, especially Miss Lisa!"
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Candance Brown

November 14, 2025

5  out of  5
rating by Candance Brown
"I’ve been with Kristen Jackson for many years now. Her and her team are amazing. Everyone is so helpful and professional. I would recommend anyone to work with her."
We responded:
"Thank You Candance! It has been my absolute pleasure having you as a customer. I appreciate your trust in me and my team. "
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Terri Mettey

October 28, 2025

5  out of  5
rating by Terri Mettey
"I've been a loyal customer to Kristen and her team for a very long time because they are friendly, consistent and available. I chose her for my insurance needs because I wanted to support a good person but I've stayed because of the good business she runs! I highly recommend this agency!"
We responded:
"Thank you so much Terri for your kind words and continued loyalty! I'm thrilled to hear that my team's friendliness, consistency, and availability have made a positive impact. It means a lot that you chose to support me so many years ago. I truly appreciate your recommendation and look forward to continuing to serve you!"
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brittany tramel

October 23, 2025

5  out of  5
rating by brittany tramel
"Always very helpful with anything I need !"
We responded:
"Thank you so much, Brittany! We truly appreciate having you as a customer and are delighted to hear that you had a great experience."
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Alisa Coleman

October 9, 2025

5  out of  5
rating by Alisa Coleman
"Rachel is a pleasure to work with. Very professional, friendly, and always goes the extra mile. She makes dealing with insurance simple. I have no doubt that I have the best coverage for my home and vehicles. Five stars!"
We responded:
"Thank you so much Alisa for your kind words and positive feedback! We're thrilled to hear that Rachel provided you with professional and friendly service and made the insurance process simple. It's our goal to ensure you have the best coverage for your home and vehicles. We truly appreciate your five-star rating and look forward to continuing to serve you in the future!"
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Vadisha Stewart

October 8, 2025

5  out of  5
rating by Vadisha Stewart
"Rachel is amazing! ❤️"
We responded:
"Thank you, Vadisha, for your kind words and for being part of our agency family all these years! We agree—Rachel is amazing, and we’re so grateful for your continued trust and support."
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Donita Jackson

October 7, 2025

5  out of  5
rating by Donita Jackson
"Kristen Jackson and her team are accessible and super supportive. I'm grateful we made the switch to her office years ago!"
We responded:
"Thank you Donita for entrusting us with your family's insurance needs all of these years. We really appreciate your business!"
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Ken Bell

September 27, 2025

5  out of  5
rating by Ken Bell
"I'm so very proud to be a customer of State farm for many years, my agent Kristen Jackson team Jackson and her team of representatives do. And have done a outstanding job with myself and family, they are very professional caring and compassionate and provides great service for the State farm Agency family, I thank you and may God continue to bless us All. from Ken and Sandy Bell, Cincinnati ohio, God bless."
We responded:
"Ken, what a great review! Thank you so very much for this- it means so much to value you! "
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Gina Jackson

August 19, 2025

5  out of  5
rating by Gina Jackson
"I just wanted to take time to say thanks to Rachel for always being nice, respectful and helpful every time that I speak with her. I feel comfortable talking to her about all my car insurance needs. Her attitude is always positive. I hope that State Farm knows that they are blessed to have Rachel as an employee."
We responded:
"Thank you, Gina for the 5 star review and the kind words about our girl Rachel! We also think she is a great employee! "
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Teez N

June 30, 2025

5  out of  5
rating by Teez N
"The staff at Kristen Jackson- State Farm Insurance are remarkable. I've been a customer with them for many years and never had a bad experience. I would recommend them to anyone who is looking for Insurance."
We responded:
"Thank you so much for the kind words and for the 5 star review! "
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Rickey Henderson II

June 1, 2025

5  out of  5
rating by Rickey Henderson II
"Rachel was excellent help and answered any questions I had pertaining to life insurance and auto insurance great help. Thanks"
We responded:
"Rickey- thank you so much for the 5 star review! Also for seeing Rachels value, we are so grateful for her and her knowledge to our office! "
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Hi Hi

May 31, 2025

5  out of  5
rating by Hi Hi
"Kristen and Rachel have always taken care of our family with our insurance needs. Great service!"
We responded:
"Thank you so much for the 5 star review! "
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Bullet Proof

May 31, 2025

5  out of  5
rating by Bullet Proof
"Great service, they always make me feel supported."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Samantha Penn

May 31, 2025

5  out of  5
rating by Samantha Penn
"Rachel and Kristen always help me with anything I need. I highly recommend their agency. They have showed me the value of life insurance and now I'm confident that my family is protected."
We responded:
"We appreciate your kind words! Thank you so much for the 5 star review! "
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Regina Bishop

April 30, 2025

5  out of  5
rating by Regina Bishop
"Best insurance company I’ve ever worked with! The agents are so pleasant and helpful. I recommend them to all of my friends and family."
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Michelle Kidd

April 30, 2025

5  out of  5
rating by Michelle Kidd
"Kristen and Rachel is very prompt with getting back to me with questions I may have and is very knowledgable I would recommend this agency and these girls for your needs! Thank you"
We responded:
"Thank you so much for the 5 star review and the kind words! We appreciate your business!"
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Constance Harris

April 11, 2025

5  out of  5
rating by Constance Harris
"Kristen and her staff are the BEST!! They’re always there when you need them. They’re knowledgeable, kind and always professional. Kristen should be the face and the standard of State Farm. If you’re looking for an insurance agent who truly cares call Kristen."
We responded:
"That truly means so much to me that you have such kind words about our Agency, Constance! Thank you for your business & for the 5 star review also! "
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Keenya Watson

April 3, 2025

5  out of  5
rating by Keenya Watson
"Kristen has been my agent for almost a decade. Although, insurance is not something that normally brings us enjoyment, it was a lifesaver when I had a flood and amassed 10’s of thousands in property damage. Kristen was there every step of the way, going above the call of duty. She and her team made a very tragic situation palatable. I received timely updates, she brought things to my attention that I would have overlooked, and she remained patient when my world was falling apart. I can not thank her enough. Having the right agent really makes a difference and she has earned my business for life!"
We responded:
"We are here for you in the good times and the rough ones, Keenya! We are thankful for your business and support! Thank you for the 5 star review!"