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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Whitney Gaines

February 25, 2026

5  out of  5
rating by Whitney Gaines
"My family and I have been with Kristen Jackson for years! Her and Rachel have been truly good to us! You’re not just a policy number, they treat you with kindness and respect!"
We responded:
"This made our day! We’ve loved working with your family over the years. ‘Not just a policy number’ is exactly the standard we strive for every day. Thanks for the shout out to both me and Rachel-I’ll be sure to pass along the praise."
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Cincinnati Michelle

February 4, 2026

5  out of  5
rating by Cincinnati Michelle
"If you’re looking for Insurance, this is the place to go! The entire staff is professional, courteous and knowledgeable. Thanks Kristen for making everything easy!"
We responded:
"Thank you so much Michelle. We strive to make everything as easy as possible for our customers especially when they are going through a difficult time. It is my pleasure to be your agent. "
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Tiffany Williams

January 27, 2026

5  out of  5
rating by Tiffany Williams
"Kristen Jackson is a great agent. She goes above and beyond to look for savings for me and my family on car insurance. I appreciate all the work her team (Rachel & Lisa) does for me and my family."
We responded:
"Thank you so much, Tiffany, for your kind words and 5-star review! I'm thrilled to hear Rachel and Lisa have been able to go above and beyond to find savings for you and your family. Your appreciation means a lot to our entire team. We're always here to help with any of your insurance needs!"
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estep9050g

January 27, 2026

5  out of  5
rating by estep9050g
"Top notch Agent that can handle any and all situations with grace"
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WholeBeing Renewal

January 26, 2026

5  out of  5
rating by WholeBeing Renewal
"Every Agent has been so kind and helpful since the first day I switch to State Farm insurances. I got almost a $200 cheaper insurance policy with them after switching from Progressive, and the savings has been so helpful. They make sure I get every discount and coverage that I need for an affordable price and they are very responsive. I usually receive a call back in less than 24 hours. Thank you to all who has helped me."
We responded:
"Thank you for your kind review of State Farm Agent Kristen Jackson’s Team. We appreciate it! Thank you for the amazing review, WholeBeing! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Kristen Bostic

January 21, 2026

5  out of  5
rating by Kristen Bostic
"I returned to State Farm for my auto insurance and it saved me sooo much money compared to everyone else I tried, especially with my homeowners insurance bundled! Thanks Ladies!"
We responded:
"Thank you for the fantastic review, Kristen! We are always here to help with your insurance needs here in Cincinnati . "
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Richard Ruffin

January 21, 2026

5  out of  5
rating by Richard Ruffin
"Rachel, you were a great help, thank you for the great customer service."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Cincinnati to know that you had such a wonderful experience with us here on State Farm Agent Kristen Jackson’s Team. Thank you so much for the 5-stars, Richard! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Kristen Jackson’s Team anytime. "
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Nicole Avant

December 15, 2025

5  out of  5
rating by Nicole Avant
"Highly personable. Extremely helpful. Works hard to ensure I have the best rates. Friendly. Reliable. They answer all types of questions (e.g., if I should put in a claim, referrals for repairs). I would not dream of switching insurance carriers with Ms. Jackson on my side."
We responded:
"Wow Nicole!! We really strive to be the agency you know you can trust to come through for you. Thank you for this powerful review! And I want you to know, you are very much appreciated."
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Mrs Ferg

December 1, 2025

5  out of  5
rating by Mrs Ferg
"Kristen and her staff are the best. They’re there when you need them and even when you don’t. They’re are always lending a helping hand and very explanatory, which helps my mom tremendously. We’ve been loyal customers for over 10 years."
We responded:
"Thank you so much for such positive feedback. We truly appreciate you and your mom. We'll always be here for you."
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Na Na

December 1, 2025

5  out of  5
rating by Na Na
"Each call or visit I make is so heart warming and inviting. The staff is polite and they above and beyond to give you the help you need."
We responded:
"Thank you so much! We really appreciate having you as apart of our agency family. "
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Toshia Childress

December 1, 2025

5  out of  5
rating by Toshia Childress
"Rachel was amazing. The entire staff is always friendly and helpful."
We responded:
"Thank you Toshia for this review. I'll make sure Rachel knows your thoughts. I second them...she really is amazing. Cheers to many more years of serving you as a client."
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Princess Crenshaw

November 21, 2025

5  out of  5
rating by Princess Crenshaw
"Rachel is The GOAT"
We responded:
"We couldn’t agree more! Thank You Princess, you’re pretty Great yourself! 😊"
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Katrina Victoria

November 21, 2025

5  out of  5
rating by Katrina Victoria
"Prompt and easy to talk to."
We responded:
"Thank you so much Katrina. We really try our best. Clients like you make it easy. Call me if you need me! "
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Donnieshort transport llc

November 21, 2025

5  out of  5
rating by Donnieshort transport llc
"I cannot say enough great things about my insurance agent, Kristen Jackson with State Farm. She has been absolutely wonderful to work with. She handles everything quickly and efficiently, and she always takes the time to educate me on what I need to know so I can make the best decisions for my coverage. Her communication is top-tier, her professionalism is unmatched, and she has truly been a lifesaver throughout this entire process. I genuinely appreciate her support and the way she consistently goes above and beyond. Highly recommend — Kristen and her staff are the best!"
We responded:
"You know I'm just a phone call, text or Facebook message away. I appreciate you. Thank you for the kind words."
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Ryan Ashleigh

November 19, 2025

5  out of  5
rating by Ryan Ashleigh
"Kristen Jackson is an ELITE agent who has been serving me and my family of four for going on 6 years now. The other insurance agent, Rachel, is phenomenal and really knows her stuff. The receptionist miss Lisa is warm and greets me kindly everytime I call the office! Love this place :) Would recommend this to everyone if I could!"
We responded:
"Thank you Ms. Ashleigh for your continued trust in our agency. Our team is always happy when you call, especially Miss Lisa!"
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Candance Brown

November 14, 2025

5  out of  5
rating by Candance Brown
"I’ve been with Kristen Jackson for many years now. Her and her team are amazing. Everyone is so helpful and professional. I would recommend anyone to work with her."
We responded:
"Thank You Candance! It has been my absolute pleasure having you as a customer. I appreciate your trust in me and my team. "
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Terri Mettey

October 28, 2025

5  out of  5
rating by Terri Mettey
"I've been a loyal customer to Kristen and her team for a very long time because they are friendly, consistent and available. I chose her for my insurance needs because I wanted to support a good person but I've stayed because of the good business she runs! I highly recommend this agency!"
We responded:
"Thank you so much Terri for your kind words and continued loyalty! I'm thrilled to hear that my team's friendliness, consistency, and availability have made a positive impact. It means a lot that you chose to support me so many years ago. I truly appreciate your recommendation and look forward to continuing to serve you!"
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brittany tramel

October 23, 2025

5  out of  5
rating by brittany tramel
"Always very helpful with anything I need !"
We responded:
"Thank you so much, Brittany! We truly appreciate having you as a customer and are delighted to hear that you had a great experience."
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Alisa Coleman

October 9, 2025

5  out of  5
rating by Alisa Coleman
"Rachel is a pleasure to work with. Very professional, friendly, and always goes the extra mile. She makes dealing with insurance simple. I have no doubt that I have the best coverage for my home and vehicles. Five stars!"
We responded:
"Thank you so much Alisa for your kind words and positive feedback! We're thrilled to hear that Rachel provided you with professional and friendly service and made the insurance process simple. It's our goal to ensure you have the best coverage for your home and vehicles. We truly appreciate your five-star rating and look forward to continuing to serve you in the future!"
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Vadisha Stewart

October 8, 2025

5  out of  5
rating by Vadisha Stewart
"Rachel is amazing! ❤️"
We responded:
"Thank you, Vadisha, for your kind words and for being part of our agency family all these years! We agree—Rachel is amazing, and we’re so grateful for your continued trust and support."
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Donita Jackson

October 7, 2025

5  out of  5
rating by Donita Jackson
"Kristen Jackson and her team are accessible and super supportive. I'm grateful we made the switch to her office years ago!"
We responded:
"Thank you Donita for entrusting us with your family's insurance needs all of these years. We really appreciate your business!"
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Ken Bell

September 27, 2025

5  out of  5
rating by Ken Bell
"I'm so very proud to be a customer of State farm for many years, my agent Kristen Jackson team Jackson and her team of representatives do. And have done a outstanding job with myself and family, they are very professional caring and compassionate and provides great service for the State farm Agency family, I thank you and may God continue to bless us All. from Ken and Sandy Bell, Cincinnati ohio, God bless."
We responded:
"Ken, what a great review! Thank you so very much for this- it means so much to value you! "
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Gina Jackson

August 19, 2025

5  out of  5
rating by Gina Jackson
"I just wanted to take time to say thanks to Rachel for always being nice, respectful and helpful every time that I speak with her. I feel comfortable talking to her about all my car insurance needs. Her attitude is always positive. I hope that State Farm knows that they are blessed to have Rachel as an employee."
We responded:
"Thank you, Gina for the 5 star review and the kind words about our girl Rachel! We also think she is a great employee! "
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Teez N

June 30, 2025

5  out of  5
rating by Teez N
"The staff at Kristen Jackson- State Farm Insurance are remarkable. I've been a customer with them for many years and never had a bad experience. I would recommend them to anyone who is looking for Insurance."
We responded:
"Thank you so much for the kind words and for the 5 star review! "
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Rickey Henderson II

June 1, 2025

5  out of  5
rating by Rickey Henderson II
"Rachel was excellent help and answered any questions I had pertaining to life insurance and auto insurance great help. Thanks"
We responded:
"Rickey- thank you so much for the 5 star review! Also for seeing Rachels value, we are so grateful for her and her knowledge to our office! "